Return & Refund Policy

Merchandise Return – U.S.A. Customers

RETURN OF MERCHANDISE

Merchandise received damaged or defective may be returned for a refund or replacement.Please open return request on our website for a RMA (Return Merchandise Authorization) Number. Any item returned to Chicago Knife Works must have a RMA number.Customers must return the item within 30 days from the day item was delivered else there will be 15% restocking fees will be charged .

Chicago Knife Works
7650 Greenwood Street
Morton Grove , IL 60053

HOW TO OPEN RETURN REQUEST ON WEBSITE

    1. Click on My Account in Top Bar.
    2. On My Account Page Click on Orders in Left Side Bar.
    3. Click on Request Return Button to open the Request against that Order.
    4. If you don’t have Registered Account on our website then you can contact via Contact Us Form
      with your order number.

HOW TO RETURN YOUR PRODUCT

  1. Wrap item in proctective packaging
  2. Place item & packaging in manufacturer box/bag
  3. Place manufacturer box/bag inside an appropriate shipping box.
  4. Include a copy of return paperwork and drop it off at the nearest USPS or UPS location depending on what courier service shipping label you have .

 

WARRANTY RETURNS

Please email us at info@chicagoknifeworks.com for information regarding the return of broken or defective items covered under factory warranty. We will be happy to assist you in these matters, however,
some manufacturers require the consumer to send damaged items directly to them.

RESTOCKING FEE

Non-defective merchandise returned to us for any reason will be subject to a 15% restocking fee. This policy pertains only to merchandise returned to us in its original condition and within 30 days of the invoice date. Items received after 30 days will be rated at our discretion.

Merchandise Return – International Customers

RETURN OF MERCHANDISE

Merchandise received damaged or defective may be returned for a refund or replacement.Please open return request on our website for a RMA (Return Merchandise Authorization) Number. Any item returned to Chicago Knife Works must have a RMA number.Customers must return the item within 30 days from the day item was delivered else there will be 15% restocking fees will be charged .

WARRANTY RETURNS

Please email us at info@chicagoknifeworks.com for information regarding the return of broken or defective items covered under factory warranty. We will be happy to assist you in these matters, however,

some manufacturers require the consumer to send damaged items directly to them.

RESTOCKING FEE

Non-defective merchandise returned to us for any reason will be subject to a 15% restocking fee. This policy pertains only to merchandise returned to us in its original condition and within 30 days of the invoice date. Items received after 30 days will be rated at our discretion.

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